Warranty

OUR PROMISE TO YOU

At Cosara, we are dedicated to empowering your journey of self-love and care. We stand behind the quality of our products and want you to feel confident and delighted with your purchase. Our policies are designed to be simple, transparent, and supportive.

30-Tage-Rückgaberecht

Ihre Zufriedenheit ist unsere Priorität. Wenn Ihr Produkt nicht Ihren Erwartungen entspricht, können Sie es unter den folgenden Bedingungen zurückgeben.

Aus gesundheitlichen und hygienischen Gründen können wir nur Artikel zurücknehmen, die sich innerhalb von 30 Tagen nach dem Kauf in ihrer ungeöffneten und werkseitig versiegelten Originalverpackung befinden.

Wie man eine Rückgabe einleitet:

  1. Contact Us: Email our dedicated care team at [email protected] with your order number to begin the process.
  2. Sie erhalten eine Autorisierung: Sie erhalten von uns eine RMA-Nummer (Return Merchandise Authorization) und ein vorausbezahltes Versandetikett.
  3. Ship With Care: Securely pack the unopened item in its original box and send it back to us.

Once we receive and inspect the item, a full refund will be issued to your original payment method within 5-7 business days.

1-Year Limited Warranty

We craft our toys to be a reliable part of your wellness routine. All Cosara toys are covered by a 1-year limited warranty against manufacturing defects.

WHAT'S COVERED:

  • ✓  Failure to charge or hold a charge.
  • ✓  Malfunction of the motor, pulsation, or vibration modes.
  • ✓  Unresponsive buttons or controls.
  • ✓  Defects in the product's assembly or materials upon arrival.

WHAT'S NOT COVERED:

  • ✗  Cosmetic damage from normal wear and tear.
  • ✗  Damage from accidents, misuse, or improper cleaning.
  • ✗  Use with improper lubricants (e.g., silicone lube on a silicone toy).
  • ✗  Any product that has been modified or disassembled.
  • ✗  Purchases from unauthorized retailers.

How to Make a Warranty Claim:

  1. Contact Our Care Team: Email [email protected] with your order number and a video illustrating the issue.
  2. Evaluation: Our team will review your claim to determine if the issue is a manufacturing defect.
  3. Resolution: If a defect is confirmed, we will gladly send you a brand new replacement. Defective items are not eligible for a refund, only replacement.

OUR COMMITMENT TO YOUR PRIVACY

Your privacy is fundamental to our mission. All orders are shipped in plain, unbranded packaging, and the billing descriptor on your statement will be discreet. Self-love and care starts here, and that includes providing you with a safe and confidential experience from checkout to your doorstep.